Returns and repairs

Contact for returns and exchanges:

1. You can return a product for the following reasons: 

If you change your mind having made the order and payment, the product does not meet your expectations or it is damaged, you can still cancel your order.

2. Return time.

From the date of receipt of the order, the Customer has 7 days to request a return.

We offer a very simple procedure for handling returns and repairs:

1.- Download the document, RMA (Return Material Authorization).

2.- Fill it in and send it to cs@dermahealths.com

3.-Our technical service will review it and assign an RMA number.

4.- Once you receive this RMA number from our technical service, send the product to our company, postage paid, attaching the printed document.

3. Do I have to pay to return an article?: 

For returns:

Having received and checked the products, we will pay the corresponding amount into your account, applying the general conditions of sale, delivery and payment.

Packaging costs and postage to our warehouse are borne by the Customer.

For repairs in guarantee period:

If the product is in guarantee period, we will check it, repair it and return it with postage due.

In the event that after checking and analysing the equipment the damage detected is found not to be covered by the guarantee, we will send the repair analysis along with a quote for the repair work.

This quote will be subject to possible price changes, which will be notified, in the event of further damage being detected after completing the repair.

In the event of purchase of new equipment to replace equipment under repair, the equipment under repair will remain property of the manufacturer.

The client must know the characteristics of the material, assuming any errors arising from incompatibilities between the equipment and the application for which it has been used.

Non-acceptance of the repair quote does not exempt you from paying the cost of the analysis of the unit.

For repairs outside the guarantee period:

If the product is not under guarantee, you will be sent a repair report including a quote.

This quote will be subject to possible price changes, which will be notified, in the event of further damage being detected after completing the repair. In the event of purchase of new equipment to replace equipment under repair, the equipment under repair will remain property of the manufacturer. The client must know the characteristics of the material, assuming any errors arising from incompatibilities between the equipment and the application for which it has been used. Non-acceptance of the repair quote does not exempt you from paying the cost of the analysis of the unit.